102: Embracing the Madness of Client Feedback with Nessa K

Episodes The Bearded Tog

April 22, 2020

Embracing the Madness and Client Feedback

A lot of wedding photography is problem solving. Doing a client survey for client feedback can be extremely intimidating, but it’s a great way to get better as a business owner. Sometimes it’s better to make less money than have bad taste in a client’s mouth. The photographer is the last deliverable of a wedding day, so all of their anxiety funnels into you after the wedding day.

More from Nessa K

It’s hard to know what the future will bring, but you have to be thankful for the opportunities photography gives you.
Picking your aesthetic can cause anxiety when you think about it too much. You have to find what works and then you can always improve.
If you want to re-do your portfolio all at once, print your photos out and look at them on paper. Take your photos and decide which ones you like together, which ones speak to you, etc.
If a photo doesn’t speak to who you are as a photographer, don’t show it. Just because it’s “pretty” doesn’t mean it belongs in your portfolio.
Real businesses send out emails about pandemics. They send out emails asking for feedback. Even when it’s awkward, fight through it and serve your clients well.
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